UBCUK Service Rated Excellent or Very Good by 97% of Customers


Service Rated Excellent or Very Good by 97% of Customers

UBCUK, a provider of flexible serviced offices in 7 locations across the UK, has been rated ‘Excellent’ or ‘Very Good’ for the service provided in its business centres by 97% of customers

The results are from UBC’s annual Customer Experience Survey, which was distributed amongst clients in January this year. The results also revealed that 100% of customers who participated in the survey rated their overall experience with UBC ‘Good’, ‘Very Good’ or ‘Excellent’.

UBC is delighted to have received high acclaim for the standard of customer service provided by managers and assistants across its 7 UK locations, which includes serviced offices in Southampton, Brentford in West London,  Birchwood in Cheshire, Fleet in Hampshire, Solihull in the West Midlands, Henley-in-Arden in Warwickshire and Cirencester in Gloucestershire.

The results follow UBC’s double win at the annual Cirencester Business Awards 2019, in which UBC’s Cirencester management team, Jen Saunders (formerly Paynter) and Michelle Baum, scooped the Customer Service Award and came runner-up in the Cirencester Business of the Year Award.

The results also follow just months after UBC’s Enterprise House team in Southampton, Sarah Murray and Richard Bond, won the BCA’s top award for Business Centre of the Year in 2018, which is based entirely on client feedback and focuses heavily on standards of customer service.

In addition to very high standards of service, UBC’s Customer Experience Survey revealed that 94% rated the standard of their UBC office as ‘Excellent’ or ‘Very Good’.

Taking a closer look at the results, a significant amount of clients are happy to stay with UBC for the long-term, with almost half (47%) having rented serviced office space with UBC for more than 2 years.

Serviced offices are renowned for their flexibility and efficient plug-and-play environment, which means new clients can move in and get to work almost instantaneously. Moving into a UBC office proved no problem for 95% of clients, who reported that UBC ‘met or exceeded’ their expectations.

However, for those who did experience a problem at some point during their stay with UBC, 96% were satisfied with the ease of reporting the issue, and 92% were satisfied with how the customer service team dealt with the issue.

With regard to business in general, looking ahead, 15% of respondents are expecting a challenging year for their business in 2019. While this could be partly attributed to ongoing political uncertainties, on a more positive note, over 80% of clients are expecting 2019 to be a good year for their business, of which over 50% stated that their outlook is better than last year.

While UBC is delighted with the positive outcome of the survey, there is still room for improvement and the team is focused on working to improve areas of the business that haven’t yet reached top marks. Carrying out the survey itself has proven an excellent way for UBC’s centre teams to gain a better understanding of their clients’ needs, and to work with clients on a one-to-one basis to identify improvements and solutions.